Privacy policy
Last updated: 3 November 2026
Who is responsible
Colombie Travel is a registered trademark of Alianza Empresarial Lingua y Travel SAS, based in Tunja, Boyacá, Colombia. Contact us at info@colombietravel.com or Calle 35 #16-01, Torre 1, Of. 304, Tunja, Boyacá, Colombia for privacy questions and requests.
Information and purposes
When you contact us, we process the information you submit to answer your request and prepare your trip. Accounts use your email, profile name, preferred language and authentication information. Hosting, security and email providers process information needed to operate the service. Where analytics is permitted, Microsoft Clarity processes browsing and device information, page views, clicks, scrolls, heatmaps and interaction recordings to help us improve the site. We do not intentionally send form contents, passwords or customer identifiers to Clarity. Our recording configuration applies strict text masking.
Legal bases and optional measurement
For visitors protected by European law, inquiry and booking information is processed to take steps at your request or perform a contract; security and service operation rely on legitimate interests where applicable; legal obligations may require retention. Optional analytics and advertising require separate consent where applicable. Refusing optional measurement does not prevent you from browsing, contacting us or using your account. We do not currently configure advertising tags or customer-matching uploads.
Recipients and international processing
Information may be processed by our hosting, account, email and security service providers, and by travel suppliers when necessary to arrange requested services. Microsoft receives optional Clarity analytics data when measurement is enabled. Processing can occur in Colombia and other countries, including the United States. Transfers subject to European law require applicable safeguards, such as appropriate contractual terms. Contact us for information about the safeguards applicable to your request.
Retention and security
We retain inquiry, account and booking information only for the purposes for which it is collected and applicable legal requirements. You can request deletion subject to legal obligations. Privacy choices are saved in your browser for up to six months and include the notice version, date, region and selected purposes. Earlier choices are retained locally when a choice is withdrawn. Microsoft applies its own Clarity retention periods. Access controls and account protections limit access to private information; no internet service can guarantee absolute security.
Your rights in Europe and Colombia
Depending on applicable law, you may request access, correction, deletion, restriction, portability or object to processing, and withdraw consent without affecting earlier lawful processing. Send your request to info@colombietravel.com. We may need to verify your identity before responding. You may complain to your local European supervisory authority or Colombia's Superintendencia de Industria y Comercio.
United States privacy choices
Where applicable state law grants these rights, you may request access to, correction or deletion of personal information, obtain a copy, opt out of sale or sharing for cross-context behavioral advertising and targeted advertising, or appeal a denied request. We do not configure sale, advertising sharing or targeted-advertising integrations on this website. We honor Global Privacy Control by disabling optional tracking. You may use an authorized agent where applicable, and exercising privacy rights will not result in discriminatory treatment. Contact info@colombietravel.com for a request or appeal. State-law obligations depend on the law's scope and thresholds.
Change your choice and external services
Open Cookie settings in the footer at any time to withdraw or change your choices. Changes apply to this browser and other open tabs of this site. External links such as WhatsApp, social networks and Google Maps take you to services governed by their own privacy policies. Optional third-party maps are not automatically embedded on the canonical website. This site is not intended for children; do not send children's personal information unless it is necessary for a requested travel service and you are authorized to do so.